STORE POLICY
-
Payment Methods: We accept payments via credit/debit cards, PayPal, and other secure online payment methods. All transactions are processed securely through encrypted payment gateways to ensure your information is protected.
-
Shipping & Delivery:
-
Processing Time: Orders are processed within 2-3 business days of receiving payment.
-
Shipping Time: Delivery times vary based on location, but generally, you can expect to receive your order within 5-7 business days for domestic shipments. International shipping times may vary.
-
Shipping Costs: Shipping charges are calculated at checkout based on the weight and destination of your order. Free shipping may be offered for orders over a specified amount (see promotions page).
-
Order Tracking: Once your order has shipped, you will receive an email with tracking information.
-
Delivery Issues: If your order is delayed or lost in transit, please contact us immediately, and we will work with you to resolve the issue.
3. Returns & Exchanges
-
Return Window: We accept returns within 14 days of receiving your order. To be eligible for a return, items must be unused, in the original condition, and with all tags and packaging intact.
-
Non-returnable Items: Certain items, such as personalized or custom products, are not eligible for returns.
-
Return Process: To initiate a return, please email us at [email address] with your order number and the reason for your return. We will provide return instructions.
-
Return Shipping: Customers are responsible for the return shipping costs unless the item is damaged or defective.
-
Exchanges: If you'd like to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item.
4. Cancellations
Orders can be canceled within 24 hours of purchase. After that, the order may have already been processed and shipped, and cancellation may no longer be possible.
5. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any information you provide, such as your name, address, and payment details, is used only for the purpose of processing and delivering your order. We will never sell or share your information with third parties.
6. Customer Service
Our team is here to assist you! If you have any questions or concerns, please contact us at [email address] or through our website’s contact form. We aim to respond to all inquiries within 48 hours.
7. Product Descriptions
We make every effort to ensure that product descriptions and images are accurate. However, due to differences in monitors, colors may vary slightly from the actual product. If you have any questions about a product, feel free to reach out before purchasing.
8. Promotional Offers
Promotional discounts, free shipping, and other offers cannot be combined with any other offers unless otherwise specified. Offers are valid for a limited time and may be subject to change.
9. Liability
We are not responsible for any damage or loss resulting from the use of our products. It is the customer’s responsibility to ensure they are using products properly and safely.
10. Changes to Policy
We reserve the right to update or change our store policy at any time. Any updates will be posted on this page with the date of the revision.
By making a purchase from Working From Home Co., you agree to these terms and conditions. Thank you for shopping with us!